You will be asked to enter your 16-digit card number, and several security questions. To discuss adding your checking account to your debit card, call us.Ĭall (800) 290-7893 to select a new PIN. If your Debit Card is only tied to a savings account, it will ONLY work to make withdrawals at an ATM you cannot make purchases at a store. Is it possible that you, or someone with access to your account, turned your card "off"? Learn more > If you use Online/Mobile Banking, you have the ability to turn your card "off" to protect it from fraud. Your card has been turned "off" in CARD CONTROLS Should this happen, you will receive a text message and/or phone calls from our Fraud Servicing Center to verify the purchase. If you have an abnormal transaction on your debit card, it may flag it as suspected fraud. Your card has been flagged for SUSPECTED FRAUD Follow the prompts on the call and select a new PIN you may begin using that PIN immediately. If you've forgotten your PIN, you may call (800) 290-7893 to reset it. If you're unsure of what your daily limit is, please call us. If you exceed these limits, your card will be declined. Use Online or Mobile Banking to check your balance and make transfers! Or, call us to speak directly with a Customer Service Representative.įor security purposes, your debit card has daily limits defined this protects your checking account if your card is stolen. The balance in your checking account is too low lower your purchase amount or add more funds to that account.
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